Get help with your account, payments, bonuses, and technical questions from one place.
Ask about accounts, payments, bonuses, verification, or technical issues by email or live chat. Use live chat for urgent requests; email payment questions. Help is available in English and other site languages. Visit the 1x Casino official site.
Enter a valid email or phone number, create a password, select a country and KRW, add promo code if needed, confirm age, and accept required documents.
Open the email or SMS, follow its link, enter the verification code, check spam, request a resend or contact 1x Casino support if nothing arrives yet.
Open the cash register, choose a method, enter an amount, check the minimum, activate a bonus if needed, confirm payment and funds. No deposit is needed to create an account.
Registration, login, password recovery, data changes, email confirmation, blocking and KYC: [email protected].
Loading, launch, freezing, app, audio/video, device or login errors: send device, OS, browser, time, text, screenshot.
Ask about uncredited deposits, withdrawals, fees, limits, cancelled transactions, payment checks or extra documents.
Set limits, timeout or temporary blocks; request self-exclusion, ad removal, transaction history or specialised help.
| Information Type | Details |
|---|---|
| Company Name | Caecus N.V., the registered operator of 1x Casino. |
| License Authority | Curaçao Gaming Control Board; license OGL/2024/1262/0493. The licence is listed for Caecus N.V.; check the official regulator website for current status and registry updates. |
| Registration Jurisdiction | Curaçao; company account number 163779. Registered company details can be verified through the Curaçao corporate and gaming authorities. |
| Support Hours | Email support: [email protected]. Live chat is available through the 1x Casino official site. No fixed opening hours are published, so availability may vary by channel, day, and public holiday. |
Chat: usually minutes; email: up to 24 hours. Payment issues and complaints may take 1–3 days. Weekends, holidays, peak traffic and extra documents can delay review. Visit the 1x casino official site.
Secure Communication
Fast Chat Response
Trained Support Team
Daily Availability
Live chat is usually fastest on the official site. Email may take longer outside service hours; resolution can need extra time.
Share your username or ID and registered email. Add the issue date/time, game or payment method, transaction number, details, and an error screenshot.
Support can check bonus status, terms, promo codes and wagering rules. They can also explain why an offer was cancelled.
English is primary; other languages may vary by channel. Translation help may be available.
✅ Verified X and Facebook profiles share news and updates. Send private messages; requests are reviewed during normal support hours.
📝 Contact regular support first and request a case number. For a formal complaint, email [email protected] with your ID, issue, dates and evidence. Await the written review, then appeal to a senior specialist or contact the Curaçao regulator.
